Shipping policy

SHIPPING POLICY Mount Sinai Surgery Center LLC 18425 Burbank Blvd, Ste 105, Tarzana, CA 91356-2868 Phone: 818-342-2696 Last Updated: May 2025

1. Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not ship internationally or to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.).

2. Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will begin processing on the next business day. You will receive a confirmation email with your tracking number once your order has shipped.

3. Shipping Methods & Estimated Delivery Times

We offer the following shipping options at checkout:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day (where available)

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather conditions, or high order volume.

4. Shipping Rates

Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method. Free standard shipping may be available on qualifying orders — please check our current promotions at checkout.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can use this number on the carrier's website to track your package in real time. Please allow up to 24 hours for tracking information to become active.

6. Lost, Stolen, or Damaged Packages

Mount Sinai Surgery Center LLC is not responsible for packages lost or stolen after confirmed delivery. If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging so we can assist you promptly.

7. Incorrect Shipping Address

Please ensure your shipping address is correct at the time of checkout. We are unable to redirect orders once they have been shipped. If an order is returned to us due to an incorrect address, you will be responsible for the cost of reshipping.

8. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Mount Sinai Surgery Center LLC 18425 Burbank Blvd, Ste 105, Tarzana, CA 91356-2868 Phone: 818-342-2696 Monday – Friday: 9:00 AM – 5:00 PM (PST)